Our Thinking
Our Mission
Our business is to be a leading innovator, developer and marketer of printer parts and services, which provide superior value to our customers in meeting their service parts needs.
Employees
We are dedicated to the belief that the most important resource is people who respond positively to recognition, involvement and opportunities for personal and career development. We are most productive and fulfilled in an environment where we empower and are empowered to act. We will address problems and mistakes constructively, learn from them and contribute to their solution. We encourage a team approach with mutually supportive relationships based on objectivity, integrity, openness and trust.
We will judge ourselves on our ability to be self-critical and to provide an atmosphere encouraging open and constructive communication. We will share the information needed to do our jobs and provide a sense of direction and purpose required to face up to problems and take appropriate actions and risks. We will communicate our goals clearly, assure that decisions are made by those people closest to the situation, and encourage and support them in those decisions.
Our workplaces will be functional, clean and safe. Our working environment will foster mutual values, goals and goodwill. We will constantly strive for excellence, satisfaction and, occasionally, joy. Enthusiasm at all levels of our company is important to us.
People will be hired, paid and promoted based on qualifications, teamwork and performance. We believe that everyone benefits when the most capable person is promoted. People will be compensated fairly and rewarded well for their extra contributions to the company's success. We will not need a third party to protect our fair rights and interests.
People are encouraged to participate in setting their own goals and judging their own performance with regular supervisory reviews. We prefer promotion from within and support active programs of training and self-development that complement the corporation's philosophies and objectives.
Our Customers
The company that fails its customers, fails! We will be superior to our competitors in providing the highest value to our customers at a fair price. We will constantly listen to our customers, respond quickly to their current needs and anticipate future needs.
We will stay close to our customers, tell them the truth and earn their business every day. Superior service built this company. Superior service will continue to be our central policy and philosophy. We will be vigorous, tough, ethical competitors.
We will supply our customers with superior services, specialty products and systems that are safe and reliable. We will advertise and promote our services and products in a professional and ethical manner and support them with well-trained people.